Shipping & Returns
At present, we can only supply goods within the UK, to countries of the European Union. We are no longer shipping to USA and Canada as our products can now be bought in the USA at http://www.blazewearusa.com/. If you require any information about our products, please contact us. There is £4.95 handling fee for goods shipped to mainland Europe within the EU.
We will deliver your order within 7 working days.
You will be required to sign for your parcel when it is delivered. If you are not at home when the parcel arrives, a card will be left for you to arrange an alternative delivery date with the courier.
free shipping on UK orders above £150.00
Standard Postage costs are quoted below but customers are able to select special delivery at additional cost. European costs are for guidance only as delivery costs will vary from country to country.
|Value of order
||less than £50||£50 - £99.99||£100 - £150.00|
US customers - go to www.blazewearusa.com or call 800-999-2121
Cancellation & Returns
Blazewear offers a 'No Quibble Guarantee' on all purchases. This means anything brought can be returned as long as it has not been worn. You can cancel our contract at any time up to 7 working days after the day of delivery. To do this please email or write to us first. You do not have to give reason for cancellation but this will help us to improve our service to customers in the future.
Blazewear does not offer a free returns service unless the items are faulty or incorrectly sent.
If you are not happy with your unworn purchase for any reason, you may return it to us for an immediate replacement or refund. Please note that insoles cannot be returned if they have been cut to size. This does not affect your statutory rights.
If returning items, care should be taken not to damage the goods or the packaging. We may charge for goods or packaging that has been damaged and which subsequently cannot be reused.
Before returning goods, please send us an email first giving reason for the return.
Please return items to:
Blazewear Heated Clothes
Unit 13 SQ2 Aerodrome Close
Bishop Meadow Road
Leics, LE11 5RJ
Take the parcel to the post office. We advise that you use the "Standard Parcel delivery service" with the extra compensation option if the goods exceed the value of £30.00 ( this option should only cost approximately 45p and will ensure you will be compensated in full should your parcel go missing).
Please ensure your parcel is covered for the value of its contents.
Blazewear is not liable for parcels returned by customers. In the event of any claim it is the sender who is responsible for processing the claim.
For any replacement, we will process your request within 24 hours. However, please allow 7 days turnaround from the time you send your parcel back to us to redelivery.
This cancellation policy does not affect your legal rights - for example if the goods are faulty or misdescribed.
All out products are guaranteed for 1 year from time of purchase although we frequently honour warrantly claims out of the warranty period if it is clear that products have not had much use. If products are to be exchanged as faulty and we do not have the exact model we may offer an upgrade free of charge as a replacement or at a large discount.
** Note it is very important that only batteries and chargers supplied by blazewear should be used with our products and that instructions for use must be adhered to at all times **