We are Blaze Wear Heated Products Limited (trading as “Blaze Wear” and referred to as“we”, “our” or “us” in these terms). These terms and conditions (“Terms”) apply when youpurchase any products from us and that we supply to you. They also cover the rules in caseany conflict arises. Please read these Terms carefully before you submit your order.
Terms and Conditions of Sale
1. Interpretations & Definitions
1.1. The headings in these Terms are for convenience only and shall not affect theirinterpretation.
1.2. All rights expressly reserved by or granted to us by these Terms shall be withoutprejudice to any other rights which we may have from time to time.
1.3. Unless expressly stated otherwise, where rights and decisions are to be exercised ormade at our discretion, then we shall be under no duty or obligation to you to justify orprovide a reason for the decision.
2. Basis of Sale
2.1. These Terms apply to all sales of goods by us to you through our website to theexclusion of all other terms and conditions. These Terms set out the entire agreementto the exclusion of all other terms and conditions.
2.2. All specifications, drawings and particulars of prices, weights, dimensions andperformance issued by us are approximate only and are not intended to form the basisof any Contract.
2.3. We may change the product to reflect changes in relevant laws and regulatoryrequirements and to implement minor technical adjustments and improvements. Thesechanges will not affect your use of the product. In addition, we may make the followingchanges to the product, but if we do so we will notify you and you may then contact usto end the contract before the changes take effect and receive a refund for anyproducts paid for but not received.
3.1. No order submitted by you shall be deemed to have been accepted by us until weemail you to accept it, at which point a contract will come into existence between youand use. All orders are subject to availability and on a first-come first-served basis.Blaze Wear Heated Products Ltd Registered Company No. 024572602 Trinity Court, Faverdale Industrial Estate, Darlington, DL3 0PH VAT No. 558 3921 12Phone: +44 (0) 1325 728 754Email: email@example.comWebsite: www.blazewear.com
3.2. When you place an order to purchase a product from Blaze Wear, we will send you ane-mail confirmation receipt of your order which contains the details of your order. Yourorder represents an offer to us to purchase a product which is accepted by us whenwe send e-mail confirmation to you that we are processing the order. That acceptancewill be complete at the time we send the confirmation e-mail to you. In the event thatgoods are no longer available we will contact you to offer a replacement. We will at notime send a replacement without contacting you to agree a suitable replacement.
3.3. If we are unable to accept your order, we will inform you of this and will not charge youfor the product. This might be because the product is out of stock, because ofunexpected limits on our resources which we could not reasonably plan for, becausewe have identified an error in the price or description of the product.
3.4. We will assign an order number to your order and tell you what it is when we acceptyour order. It will help us if you can tell us the order number whenever you contact usabout your order.3.5. We reserve the right to alter the specification of products as necessary and offer anequivalent or better product in the event of stock anomalies.
4. Price of Goods
4.1. The price of the product (which includes VAT) will be the price indicated on the orderpages when you placed your order. We take all reasonable care to ensure that theprice of the product advised to you is correct. However please see clause 4.3 for whathappens if we discover an error in the price of the product you order.
4.2. We will pass on changes in the rate of VAT. If the rate of VAT changes between yourorder date and the date we supply the product, we will adjust the rate of VAT that youpay, unless you have already paid for the product in full before the change in the rateof VAT takes effect.
4.3. It is always possible that, despite our best efforts, some of the products we sell may beincorrectly priced. We will normally check prices before accepting your order so that,where the product's correct price at your order date is less than our stated price at yourorder date, we will charge the lower amount. If the product's correct price at your orderdate is higher than the price stated to you, we will contact you for your instructionsbefore we accept your order. If we accept and process your order where a pricing erroris obvious and unmistakeable and could reasonably have been recognised by you as amispricing, we may end the contract, refund you any sums you have paid and requirethe return of any goods provided to you.
5. Terms of Payment
5.1. We accept payment with Visa Credit, Visa Debit, Mastercard, American Express &Paypal. You must pay for the products before we dispatch them. We will not chargeyour credit or debit card until we dispatch the products to you.Blaze Wear Heated Products Ltd Registered Company No. 024572602 Trinity Court, Faverdale Industrial Estate, Darlington, DL3 0PH VAT No. 558 3921 12Phone: +44 (0) 1325 728 754Email: firstname.lastname@example.orgWebsite: www.blazewear.com
5.2. If you do not make any payment to us by the due date we may charge interest to youon the overdue amount at the rate of 3% a year above the base lending rate of HSBCBank plc from time to time. This interest shall accrue on a daily basis from the duedate until the date of actual payment of the overdue amount, whether before or afterjudgment. You must pay us interest together with any overdue amount.
6.1. The costs of delivery will be as displayed to you on our website.6.2. During the order process you can select your preferred delivery method (includingtiming) and we will let you know when we will provide the products to you. We willdeliver them to you as soon as reasonably possible and in any event within 30 daysafter the day on which we accept your order.
6.3. We are not responsible for delays outside our control. If our supply of the products isdelayed by an event outside our control then we will contact you as soon as possibleto let you know and we will take steps to minimise the effect of the delay. Provided wedo this we will not be liable for delays caused by the event, but if there is a risk ofsubstantial delay you may contact us to end the contract and receive a refund for anyproducts you have paid for but not received.
6.4. If no one is available at your address to take delivery and the products cannot beposted through your letterbox, we (or our third party delivery provider, as applicable)will leave you a note informing you of how to rearrange delivery or collect the productsfrom a local depot.
6.5. If, after a failed delivery to you, you do not re-arrange delivery or collect them from adelivery depot we will contact you for further instructions and may charge you forstorage costs and any further delivery costs. If, despite our reasonable efforts, we areunable to contact you or re-arrange delivery or collection we may end the contract andclause 10.2 will apply.
7. Title and Risk
7.1. A product will be your responsibility from the time we deliver the product to the addressyou gave us or you or a carrier organised by you collect it from us or a depot, asapplicable.
7.2. You legally own the product once we have received payment in full.
8. Required Information
8.1. We may need certain information from you so that we can supply the products to you,for example, your name, delivery address, billing address and payment details. Youwill be asked to provide this information during the order process.Blaze Wear Heated Products Ltd Registered Company No. 024572602 Trinity Court, Faverdale Industrial Estate, Darlington, DL3 0PH VAT No. 558 3921 12Phone: +44 (0) 1325 728 754Email: email@example.comWebsite: www.blazewear.com
8.2. If you do not give us the information that we require, or if you give us incomplete orincorrect information, you will not be able to proceed with your order or, if an order isplaced, we may either end the contract (and clause 10.2 will apply) or make anadditional charge of a reasonable sum to compensate us for any extra work that isrequired as a result. We will not be responsible for supplying the products late or notsupplying any part of them if this is caused by you not giving us the information weneed within a reasonable time of us asking for it.
9. Limitation of Liability
9.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail tocomply with these Terms, we are responsible for loss or damage you suffer that is aforeseeable result of our breaking this contract or our failing to use reasonable careand skill, but we are not responsible for any loss or damage that is not foreseeable.Loss or damage is foreseeable if either it is obvious that it will happen or if, at the timethe contract was made, both we and you knew it might happen, for example, if youdiscussed it with us during the sales process.
9.2. We do not exclude or limit in any way our liability to you where it would be unlawful todo so. This includes liability for death or personal injury caused by our negligence orthe negligence of our employees, agents or subcontractors; for fraud or fraudulentmisrepresentation; for breach of your legal rights in relation to the products includingthe right to receive products which are: as described and match information weprovided to you and any sample or model seen or examined by you; of satisfactoryquality; fit for any particular purpose made known to us; supplied with reasonable skilland care; and for defective products under the Consumer Protection Act 1987.
9.3. We are not liable for business losses. We only supply the products for domestic andprivate use. If you use the products for any commercial, business or re-sale purposewe will have no liability to you for any loss of profit, loss of business, businessinterruption, or loss of business opportunity.
9.4. Our products must only be used with batteries and chargers that are supplied by BlazeWear and these products must not be altered in any way. Use of the products must bein accordance with the instructions supplied by us. Any breach of this condition willresult in the warranty being voided.
10. Your Rights to Cancel
10.1. You can always end your contract with us. Your rights when you end the contract willdepend on what you have bought, whether there is anything wrong with it, how we areperforming and when you decide to end the contract:
10.1.1. If what you have bought is faulty or misdescribed you may have a legal rightto end the contract (or to get the product repaired or replaced or to get someor all of your money back), see clause 11.2;Blaze Wear Heated Products Ltd Registered Company No. 024572602 Trinity Court, Faverdale Industrial Estate, Darlington, DL3 0PH VAT No. 558 3921 12Phone: +44 (0) 1325 728 754Email: firstname.lastname@example.orgWebsite: www.blazewear.com
10.1.2. If you want to end the contract because of something we have done or havetold you we are going to do, see clause 11.3;
10.1.3. If you have just changed your mind about the product, see clause 11.4. Youmay be able to get a refund if you are within the cooling-off period, but thismay be subject to deductions and you will have to pay the costs of return ofany goods.
10.2. The Consumer Rights Act 2015 says goods must be as described, fit for purpose andof satisfactory quality. During the expected lifespan of your product your legal rightsentitle you to the following:
10.2.1. up to 30 days: if your goods are faulty, then you can get an immediate refund.
10.2.2. up to six months: if your goods can't be repaired or replaced, then you'reentitled to a full refund, in most cases.
10.2.3. up to six years: if your goods do not last a reasonable length of time you maybe entitled to some money back.
10.3. Ending the contract because of something we have done or are going to do. If you areending a contract for a reason set out at 11.3.1 to 11.3.4 below the contract will endimmediately and we will refund you in full for any products which have not beenprovided and you may also be entitled to compensation. The reasons are:
10.3.1. we have told you about an upcoming change to the product or these Termswhich you do not agree to;
10.3.2. we have told you about an error in the price or description of the product youhave ordered and you do not wish to proceed;10.3.3. there is a risk that supply of the products may be significantly delayedbecause of events outside our control; or
10.3.4. you have a legal right to end the contract because of something we havedone wrong [(including because we have delivered late.
10.4. For most products bought online you have a legal right to change your mind within 14days and receive a refund. These rights, under the Consumer Contracts Regulations2013, are explained in more detail in these terms.
10.5. You have 14 days after the day you (or someone you nominate) orders the goods tochange your mind and return the goods.
11. Returns (ending the contract with us)
Blaze Wear Heated Products Ltd Registered Company No. 024572602 Trinity Court, Faverdale Industrial Estate, Darlington, DL3 0PH VAT No. 558 3921 12Phone: +44 (0) 1325 728 754Email: email@example.comWebsite: www.blazewear.com
11.1. We will pay the costs of return:
11.1.1. if the products are faulty or misdescribed;
11.1.2. if you are ending the contract because we have told you of an upcomingchange to the product or these terms, an error in pricing or description, adelay in delivery due to events outside our control or because you have alegal right to do so as a result of something we have done wrong; or
11.1.3. if you are exercising your right to change your mind.
11.2. If you wish to exercise your legal rights to reject products you must post them back tous. We will pay the costs of postage. Please contact us on the details provided belowfor a return label or to arrange collection.
12.1. These Terms do not purport to confer a benefit on any third party.
12.2. No waiver by us of any breach of the Terms by you shall be considered as a waiver ofany subsequent breach of the same or any other provision.
12.3. If any provision of these Terms are held by any competent authority to be invalid orunenforceable in whole or in part, the validity of the remainder shall not be affected.
12.4. All photographs, images and descriptions on this website are the copyright andintellectual property of Blaze Wear Heated Products and may not be reproducedwithout the express consent of Blaze Wear Heated Products.
12.5. These Terms are governed by English law and you can bring legal proceedings inrespect of the products in the English courts. If you live in Scotland you can bring legalproceedings in respect of the products in either the Scottish or the English courts. Ifyou live in Northern Ireland you can bring legal proceedings in respect of the productsin either the Northern Irish or the English courts.
13. Contact Details
We are Blaze Wear Heated Products Limited (trading as Blaze Wear), a company registeredin England and Wales. Our company registered number is 02467260 and registered officeaddress is 43 Coniscliffe Road, Darlington, England, DL3 7EH.Our registered VAT number is 558 3921 12.You can contact us by telephoning our Customer Services team on +44 (0) 1325 728 754 orby emailing us at firstname.lastname@example.org. If you wish to write to us, please usepostal address:Blaze Wear Heated Products Ltd Registered Company No. 024572602 Trinity Court, Faverdale Industrial Estate, Darlington, DL3 0PH VAT No. 558 3921 12
Phone: +44 (0) 1325 728 754Email: email@example.comWebsite: www.blazewear.com
Blaze Wear,2 Trinity Court,Faverdale Industrial Estate,Darlington,County Durham,DL3 0PH
If we have a need to contact you, we will do so by telephone or by writing to you at the emailaddress or postal address you provided to us in your order.Blaze Wear Heated Products Ltd Registered Company No. 024572602 Trinity Court, Faverdale Industrial Estate, Darlington, DL3 0PH VAT No. 558 3921 12Phone: +44 (0) 1325 728 754Email: firstname.lastname@example.orgWebsite: www.blazewear.com